Common Inquiries

No matter if you're a beginner with Degiro or a seasoned investor, you can discover solutions to frequently asked inquiries regarding our platform, trading techniques, account oversight, costs, safety, and additional topics.

General Information

What services does Degiro offer?

Degiro offers a comprehensive trading platform that merges traditional trading techniques with cutting-edge social trading options. Users can engage in trading various assets such as cryptocurrencies, stocks, forex, commodities, ETFs, and CFDs, while also having the opportunity to observe and copy the strategies of experienced traders.

How does social trading work on Degiro?

Participating in collaborative trading on Degiro allows individuals to interact with other traders, learn from their strategies, and integrate their techniques through features like CopyTrader and CopyPortfolios. This enables users to benefit from the insights of seasoned investors, reducing the necessity for extensive market knowledge.

What sets Degiro apart from conventional brokers?

In contrast to traditional brokers, Degiro offers a unique combination of social trading and diverse investment options. This allows traders to interact with others, follow their strategies, and easily mirror their trades through features like CopyTrader. Additionally, Degiro boasts an intuitive platform, a broad array of available assets, and innovative investment products like CopyPortfolios, which are specially designed collections focused on specific themes or strategies.

Which asset classes are available for trading on Degiro?

Degiro provides a wide range of financial services, including: Advanced DeFi platforms for joint lending, Immediate cryptocurrency exchanges, Self-executing contracts enabled by cutting-edge technology, Tokenized investments via blockchain advancements, Transparent funding options for nonprofit projects, and Secure digital identity solutions for users.

Is Degiro accessible in my location?

Degiro operates internationally, though access may vary by location. For details regarding Degiro's availability in your area, check the Degiro Accessibility Page or contact their customer service for updated information.

What is the minimum investment needed for Degiro?

The initial funding required for Degiro varies by location. Generally, it ranges between $250 and $1,200. For precise information about your area's requirements, visit the Degiro Deposit Page or the Support Section.

Account Management

How to open an Degiro account?

To open an account with Degiro, head to the Degiro website, click on "Register," fill in your information, go through the verification steps, and make an initial fund deposit. After your account is established, you can begin trading and discover the features available on the platform.

Can I access Degiro via mobile?

Indeed, Degiro provides a mobile app compatible with both iOS and Android platforms. This application enables users to access trading functions, oversee their investments, monitor market changes, and perform trades on the go.

What steps are needed to confirm my Degiro account?

To verify your Degiro account: 1) Access your Degiro account, 2) Go to the "Account Settings" section and select "Identity Verification," 3) Submit required identification documents (official government ID and proof of address), 4) Follow the instructions to complete the verification process. Degiro typically reviews submitted documents in a timeframe of 24-48 hours.

How can I reset my Degiro password?

To change your Degiro account password: 1) Go to the Degiro Sign-In Page, 2) Select "Reset Password", 3) Input your registered email, 4) Check your email for the reset link, 5) Follow the instructions provided to create a new password.

How do I shut down my Degiro account?

To close your Degiro account: 1) Retrieve all leftover funds from your account, 2) Terminate all ongoing subscriptions or services, 3) Reach out to the Degiro customer support team to start the closing procedure, 4) Adhere to any further guidance given by the support team to complete the account closure.

How do I update my profile information on Degiro?

To modify your account settings: 1) Log in to your Degiro account, 2) Select your profile icon and choose "Account Settings," 3) Make any desired updates, 4) Hit "Submit" to finalize your changes. Be aware that major alterations could necessitate further verification.

Trading Features

What is CopyTrader’s function?

CopyTrader allows individuals to easily replicate the strategies of top traders on Degiro. By selecting a trader to follow, your portfolio will mirror their trading actions based on the funds allocated for copying. This feature is an excellent resource for beginners to gain insights and invest alongside experienced investors.

What are Asset Categories?

Thematic Portfolios offer distinct combinations that integrate different trading strategies or asset types centered around specific concepts. They allow a variety of choices for engaging with multiple traders or assets via a single investment, aiding in risk reduction and simplifying oversight. To access the service, simply log into "Degiro" by inputting your credentials on the site.

How can I adjust my Degiro settings?

You can customize your Degiro experience by: 1) Selecting a trader to follow, 2) Setting the investment size, 3) Altering distribution rates, 4) Applying risk control methods like stop-loss orders, 5) Regularly reviewing and refining based on results and goals.

Is leveraged trading an option with Degiro?

Certainly, Degiro offers CFD trading with margin capabilities. Using leverage allows individuals to control bigger trades with less initial outlay, but it also increases potential risks, as losses could extend beyond the original funds. Understanding how leverage works is essential, and it must be used carefully based on personal risk tolerance.

What services does Degiro provide for Social Trading?

Degiro's Collaborative Trading feature allows users to interact, share strategies, and collaborate on trading objectives. Users can explore fellow traders' profiles, monitor their activities, and engage in discussions, fostering a community where participants can acquire knowledge and improve their trading decisions.

What methods can be employed on the Degiro Trading Platform?

To utilize the Degiro Trading Platform: 1) Obtain access via the website or mobile application, 2) Review the available assets, 3) Conduct trades by selecting assets and setting investment levels, 4) Monitor your trades on the dashboard, 5) Utilize charting resources, news feeds, and social trading features for informed decision-making.

Fees & Commissions

What fees apply to Degiro?

Degiro offers commission-free trading for stocks, enabling trades without commission expenses. However, fees on CFDs, along with some withdrawal and overnight fees, may apply to specific transactions. It is crucial to review the fee schedule found on Degiro's website for complete information.

Does Degiro impose additional fees?

Certainly, Degiro provides clear information on its pricing structure. Each important fee, including spreads, withdrawal fees, and overnight charges, is meticulously detailed on the website. Users are encouraged to review the fee schedule to understand any potential costs prior to engaging in trading.

What are the fees for Degiro trades?

The spreads on Degiro trades differ based on the asset involved. This spread indicates the gap between the buy (ask) and sell (bid) prices, revealing the expenses linked to CFD trading. Typically, more volatile assets exhibit larger spreads. You can check the specific spreads for each asset on the Degiro trading platform prior to executing a trade.

What fees apply to withdrawals from Degiro?

Degiro imposes a fixed fee of $5 for every withdrawal, regardless of the amount withdrawn. Moreover, new users can take advantage of a complimentary first withdrawal. The time it takes to process withdrawals may differ based on the chosen payment method.

Are there any charges for depositing into my Degiro account?

Degiro imposes no fees for account deposits. Nonetheless, please be aware that your selected payment option (such as credit card, PayPal, or bank transfer) might incur separate charges. It’s recommended to verify with your payment service for any potential fees.

What are the night charges on Degiro?

Overnight charges, referred to as rollover costs, are applicable for leveraged trades kept overnight. These charges are influenced by the level of leverage applied and the length of the trade. They fluctuate based on the type of asset and the scale of the position. Detailed overnight fees for all assets can be found on the Degiro website under the 'Fees' tab.

Security & Safety

What measures does Degiro take to protect my private data?

Degiro utilizes cutting-edge security protocols to safeguard your private data, which include: SSL Encryption for safe online transactions, Two-Factor Authentication (2FA) for enhanced protection, Frequent Security Assessments to detect weaknesses, and comprehensive Data Protection Policies adhering to international standards.

Can I trust Degiro with my money?

Certainly, Degiro safeguards your funds by maintaining distinct accounts, following financial regulations, and offering safety programs designed for your region. Client resources are held separately from the company's operational finances, and the platform adheres to rigorous standards set by financial authorities.

What steps should I take to report concerning activity on my Degiro account?

Enhance your monetary stability by exploring advancements in blockchain technology, reach out to Degiro for insights on effective financial strategies, assess funding initiatives that benefit backers, and stay informed about the latest developments in secure online transactions.

Does Degiro provide investment protection?

While Degiro prioritizes asset protection, it does not provide coverage for personal holdings. Investors should be aware of the inherent risks associated with trading. For more extensive information on asset protection measures, please consult Degiro's Regulatory Information.

Technical Support

What assistance methods are available through Degiro?

Degiro offers various customer support options, such as Live Chat during business hours, Email assistance, an extensive Help Center, engaging Social Media presence, and Telephone Support in select areas.

How can I report an issue on Degiro?

For assistance, visit the Help Center, submit a request through the Contact Us page, include relevant information like screenshots and error messages, and await a reply from our support team.

What is the average response time for customer support at Degiro?

Degiro usually replies to messages and questions within 24 hours. For immediate support, live chat is available during business hours. Expect longer wait times during busy seasons or holidays.

Can you access Degiro support after hours?

Throughout business hours, you can use live chat for assistance, or you may email support or visit the Help Center. Your request will be handled once support services are back online.

Trading Strategies

What strategies succeed on Degiro?

Degiro provides various trading solutions, including social trading through CopyTrader, investment variety with CopyPortfolios, long-term investment choices, and extensive technical analysis. The best strategy depends on personal investment goals, risk tolerance, and trading knowledge.

Is it possible to tailor my trading strategies on Degiro?

Although Degiro presents a variety of dependable options and choices, its adaptability may not equal that of more sophisticated trading systems. Nevertheless, you can optimize your approaches by choosing certain traders to mirror, fine-tuning your investment settings, and making use of the provided analytical tools.

What strategies can help in risk diversification on Degiro?

Elevate your trading approach with Degiro, featuring a diverse range of asset options, aligning with different trading methodologies, and a tactical allocation across numerous investments to effectively control risk.

What benefits does Degiro offer?

Trading times differ by asset type: Forex runs 24/5, stocks follow market hours, cryptocurrencies trade non-stop, and commodities/indices align with specific market schedules.

What techniques are applied for chart analysis on Degiro?

Leverage Degiro's analytical tools, market indicators, graphical insights, and trend assessments to analyze market dynamics and execute strategic trading decisions.

What methods for managing risk can I apply with Degiro?

Implement stop-loss orders, establish profit targets, adjust position sizes, maintain diversification, manage leverage wisely, and consistently evaluate your portfolio for effective risk control.

Miscellaneous

What are the steps to withdraw funds from Degiro?

Access your account, go to Cash Out, choose your preferred withdrawal amount and option, verify the request, and wait for it to be processed (usually 1-5 business days).

Does Degiro offer automated investing?

Definitely, utilize Degiro's automated trading capabilities to establish trades according to your specific requirements and uphold steady investment approaches.

What benefits can Degiro offer, and how might they meet my requirements?

Degiro offers the Degiro Education Hub, interactive workshops, market analyses, insightful articles, and a demo account to help traders improve their skills and knowledge.

How does Degiro enhance transparency with blockchain technology?

Tax regulations vary globally. Degiro provides comprehensive transaction histories and documentation to support tax filing. Consult a tax professional for tailored guidance.

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